Www peek com8/6/2023 Since then we have been doing our best to get by with lesser software. Peek actually bought our previous rental software company and ditched their software which had features we relied on. PEEK, also called polyether ether ketone, is a high-temperature resistant plastic with a. That one has presented itself again since filing it. They are working on the problems at least but it's been over 2 weeks since I filed a serious report, and over 2 months since filing a less serious one. The issue is that they cannot actually fix your problems.Īt this point we have 2 actual bugs reported that are effecting our in-season sales. And they are good at understanding your frustration and try hard to help relieve the situation. We have called in for many things over the months and can always talk to a Customer Service Agents. They spend more resources on talking to customers than they do fixing the issues customers face. This is just one of many feature requests we have been waiting to see. They allow holiday rates, but those holiday rates cannot be increased by a dollar amount to match your policy. We can generate a special report if we want to see it subtracted. When asked about this I was explained that it was easier for them this way. This makes us look like we are charging more than we advertise. But, then include a section called "Taxes and Fees" but only include their fees. They include taxes in the price of our tours and rentals. They have options of how to set up different types of operations, so it's good to have someone to work with. Once you get the hang of it, you should be able to do most everything yourself, but the support team will help get everything set-up initially, which is really nice. So helpful! The support team for set-up were very thorough and helpful as well. The software helps us avoid over-booking, and it also automatically sends customized emails to remind people when and where they need to be. Peek has helped tremendously! There is a lot of capability to the system, and you may have to find a few work-arounds to best suit your business, but all-in-all, I've been really impressed with the capabilities. Rentals and shuttles are a small part of our business, so we needed to streamline the amount of time it takes to manage it. We can edit the schedule as needed, and the best part is the reduced call volume in our otherwise busy retail shop. Peek Pro has allowed us to easily add our reservations to our website, allowing customers to see what's available and book online. I was worried about how to integrate into Quickbooks on the accounting-side, but I've figured out some methods to enter the Peek sales that aren't very complicated. Peek charges a percentage on each booking (currently 6% i think), which most operators, including ourselves, add as a booking fee to the customer (which is pretty typical nowadays, so I don't have an issue with it). I haven't had to call for support, but I would expect them to be very helpful if needed.Īlso, there is ultimately not much cost to do this. I put a lot of time into the initial set-up, but that was expected. The automated emails also help make sure that people don't miss their reservation, and they get a reminder of things they should bring and what time they need to be there, and we don't need to put in any extra work to make this happen. Huge time-saver, very happy.Īs mentioned above, we are saving a LOT of time answering fewer phone calls regarding booking kayak trips or questions about the kayak trips. ( informal ) To be only slightly, partially visible, as if peering out from a hiding place.Great fit for our small rental & shuttle operation.( informal ) To look slyly, or with the eyes half closed, or through a crevice to peep.Peek ( third-person singular simple present peeks, present participle peeking, simple past and past participle peeked) From Middle English *peken, piken, pyken ( “ to peep ” ), probably a fusion of Middle English pepen ( “ to peep ” ) and keken, kiken ( “ to keek, look, spy ” ), equivalent to a blend of peep + keek.
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